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INTRODUCTION OF THE QUALITY MANAGEMENT SYSTEM IN EXECUTIVE AUTHORITY BODIES (BY EXAMPLE OF THE COMMITTEE FOR FISCAL POLICY AND TREASURY OF VOLGOGRAD REGION ADMINISTRATION)

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PDF: Author(s): Svidrov M. A.,
Number of journal: 1(18) Date: February 2012
Annotation:

The article has reviewed the mechanism of the current administrative reform implementation by example of the particular executive authority body. The objectives set by the top authorities of the country within the frame of administrative reform organically match the principles and structure of the quality management system, which complies with the requirements of the International Standard ISO 9001:2008. These objectives could be also achieved to the best advantage by means of the quality management system. The author of the article has presented the results of the conducted thesis research “Development of the mechanism of high-quality state services rendering in the system of regional executive authorities” which includes information on the procedure of introduction and the process of the quality management system certification in the Committee for fiscal policy and treasury of Volgograd Region Administration in compliance with the requirements of the International Standard ISO 9001:2008.

Keywords:

administrative reform, state function, international standard, quality management system, process effectiveness criteria, resources, consumer, interested parties, effectiveness, continuous improvement, optimization

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