Development of an algorithm for improving the efficiency of management of the educational services rendering with regard to their quality characteristics

The algorithm of multi-objective expert assessment of management of educational services rendering is examined in the article taking into account the opinions of antagonistic groups of actors, on the basis of the mathematical tool of the modified method of hierarchies analysis (AHP), which is an effective mathematical tool of the system approach to solution of complex multiple-choice tasks connected with the problems of decision-making. Implementation of the proposed algorithm of the method of multi-alternative assessment allows solving the number of tasks connected with increasing of efficiency of management of educational systems with regard to the qualitative characteristics of the process of providing educational services, personal particulars of multidirectional expert groups and the degree of influence of endogenous and exogenous factors.

improving management effectiveness, quality characteristics, multi-criteria assessment, problems of decisionmaking, method of analysis of hierarchies, antagonistic expert groups, decomposition of the system, matrix of pair-wise comparisons, index of consistency, scale of preferences, actors