POSSIBLE APPLICATIONS OF EXPERT METHODS IN ASSESSING FUNCTIONAL COMPLETENESS OF INFORMATION SYSTEMS FOR THE STATE INSTITUTIONS IN THE SOCIAL SPHERE

The article proposes a comprehensive method of assessing the consumer quality of information systems for the government institutions by functional completeness criterion. At the first stage, the use of expert review, based on the Delphi approach is proposed, the essence of which consists in repeated anonymous interviewing of experts group and definition of the agreed experts groups. To assess the consistency the article proposes using the Kemeny distance. At the second stage, it is proposed to use method of paired comparisons for determining the functional completeness of the information systems under consideration. Application of this method is demonstrated on the example of analysis of functional completeness of information systems for the government institutions in the social sphere.

quality of information systems, quality assessment, functional completeness, Delphi method, method of paired comparisons, automated information system, automation of state institutions, quality criteria of IS, IS valuation, Kemeny distance