APPLIED ASPECTS OF PUBLIC TRANSPORT SERVICES QUALITY MANAGEMENT IN THE LOGISTIC SYSTEM OF PUBLIC PASSENGER TRANSPORT IN BIG CITIES

The article presents a methodical approach to solving the problem of public transport services quality management in the public transportation system (hereinafter referred to as PT) of a big city. City PT system qualification as a logistic system allows considering the rationality of applying the logistic management methods when solving the task of provision of the required level of the services in the studied system within the framework of the legally provided mechanisms of statutory regulations with the application of the State Contract system possibilities. The article offers a set of provisions based on using logic and service logistics tools in relation to the task of managing the public transport services quality in the public passenger transport system of a large city.

urban environment, public passenger transport, services quality level, logistic system, methods of logistics management, the State Contract system, quality indicators systems, carrier, subject, quality assessment indicators.

Shulzhenko T. G. Applied aspects of public transport services quality management in the logistic system of public passenger transport in big cities // Business. Education. Law. 2017. No. 4 (41). P. 87–99.