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Prospects of using the new information technologies in the service

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PDF: Author(s): Filippov M. V.,
Number of journal: 2(27) Date: May 2014
Annotation:

The article examines the main types of information technologies, which are used in the service companies. The author has distinguished the main stages of their development, has examined the trends of use of information technologies that are the most widely used to provide services. Considerable attention is paid to analysis of the paradox of information technology, which has also been reflected in the service companies. The possible hypotheses explaining this fact have been studied. Conclusions have been made that the efficiency of introduction of new information technologies is connected with the whole complex of tasks regarding staff training, introduction of new technological equipment, optimization of technological operations. The reasons of the need of investments in new information technologies for the service companies have been examined separately.

Keywords:

service, service, service quality, service center, tourist company, hotel business, information technology, new information technologies, computer technology, telecommunications, software

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